Run Your FTTx Business Smoothly with Our Ready-to-Use Solution

Enxoo for FTTx aims to simplify and optimize ISP operations, making it easier to meet growing demands and deliver high-quality service. Shorten critical time-to-market and create zero-touch processes to improve CX!

Missing Processes
& Integrations

Lack of standardized processes and integrations for service deployment, customer onboarding, causing inefficiencies and operational hurdles.

Outdated Digital Customer Journey

Developing modern strategies for customer acquisition, use & retention of digital channels, marketing, sales, tailored promotions.

Managing
Network Rollout

Challenges in fiber infrastructure construction and ensuring seamless connectivity in designated service areas.

Inflexible
Product Catalog

Creating a comprehensive product catalog that clearly outlines services, pricing, and package options for customers.

Robust Systems
Ready For Growth

Business systems are stitched together and are not ready for volume growth, which effectively hinders growth.

Regulatory
Compliance

Navigating complex telecom regulatory requirements and ensuring compliance with legal obligations.

Covering End-to-End FTTx capabilities

1. Customer acquisition

  • Marketing automation
  • Lead capture
  • Offer definition
  • Bundles & promotions
  • Serviceability check
  • Partner enablement
  • Configure/Price/Quote

2. Order Management

  • Order capture
  • Installation scheduling
  • Order Fulfillment
  • Field Service –
    Installation Visit
  • Service Orchestration
    (Auto-provisioning)

3. Billing & Settlement

  • Customer invoicing
  • Payments management

4. Customer
Care

  • Omni-channel
    customer support
  • Chat / Call-Centers
  • Self-service
  • Network Trouble Ticketing
  • Customer Trouble Ticketing
  • Technician Visit

5. In-life
Service Management

  • Contract management
  • Service change requests (upgrades / downgrades)

Reduce
Time-to-Market

Streamlined processes and predefined packages accelerate deployment.

Enhance
Customer Experience

Improved customer journey and service
management.

Improve
Operational Efficiency

Automation and standardization
simplify operations.

Achieve
Cost Savings

Optimized processes reduce costs and
increase profitability.

Predefined FTTx products & processes

  • Set of predefined & preconfigured FTTx related products & processes to speed up the project design & implementations phases
  • Based on similar projects already delivered in FTTx subsegment
  • Future proof and following the industry standards like TMF

Partner Portal

  • Ready to use template for self-service portal for customers
  • Enables: verification of the offer at certain location, placing order and schedule activation appointment, raising a Customer Trouble Ticket on active service
  • Ability to view orders, services and tickets and their current processing status

Industry API Hub

  • Logical breakdown of Enxoo API Hub based on Mulesoft
  • 4 abstraction layers including: Experience, Adapter, Process & System
  • Layers allow exposing APIs, formal validation, orchestration mechanisms handling, mapping MEF data model and more!

Enxoo MEF for Comms Clouds

  • Mapping layer built on Mulesoft platform providing MEF/TMF standards adoption
  • Adding on top partner enablement capability

Billing & Invoicing

  • Crucial element enabling monetizing business
  • Light solution providing critical capabilities regarding Billing & Invoicing
  • Solution enables: Billing profile management, Automation of billing runs, Revenue collection & more!

Curious to learn more about Enxoo for FTTx?
Schedule a free chat with one of our Experts


    e-mail
    sms/telephone

    Krzysztof Uchman, Consultant

    krzysztof.uchman@enxoo.com

    T +48 22 115 1500
    M +48 793 303 141
    M   +44 208 089 0313