Arelion integrates Enxoo CPQ with FinancialForce to automate its billing process

The integration of the Enxoo CPQ with FinancialForce enables Arelion to minimize manual work, reduce cost, eliminate billing errors, and accelerate the overall quote-to-cash process.

About Client

Global provider of telecommunication services based in Sweden. The company owns and operates one of the world’s most extensive fibre backbones, and is the connectivity partner of choice to the world’s largest content providers, operators and enterprises.

The Challenge

Arelion’s existing billing process was handled by an external system which was disconnected from the Salesforce-based sales process and not fully integrated with the ERP system.

Contracts and related changes had to be rewritten or manually adjusted, resulting in human errors, inaccurate billing data, and additional costs.

Another challenge was the complex handling of multiple tax systems for 31 countries, including North America, where compliance with regulatory requirements was managed by a semi-manual process, drawing data from tax software Avalara.

Arelion needed a new and automated solution to minimize manual work, reduce cost, eliminate billing errors, and speed up the billing process.

Products Used

  • Enxoo CPQ
  • FinancialForce
  • Salesforce Consulting

The Solution

To accelerate its billing process and optimize the overall quote-to-cash cycle, Arelion chose Enxoo to integrate the FinancialForce billing platform with Enxoo’s Salesforce-native CPQ solution.

The API-first and open architecture design enables seamless communication and data exchange with other systems and software, including ERP,  Avalara, and the customer self-service portal.

The new solution provides Arelion with an automated billing process, from service delivery to billing item generation based on sales contracts, to billing execution with invoice generation and delivery, and to forwarding of accounting data to finance. In addition, the system automatically identifies and handles necessary credit notes.

The Results

The integration between FinancialForce and the Enxoo CPQ has empowered Arelion to fully automate its billing cycle, reducing the cost of the entire billing process by 30%.

The automation of the billing process ensures the billing team’s contribution is focused on their area of expertise and most important tasks.

The seamless communication between systems resulted in a faster quote-to cash cycle and an improved accuracy of billing items and invoices.

Enxoo has delivered other projects for Arelion, including a CPQ replacement, a customer self-service portal, and Salesforce CRM integration with Pardot.

See what such a project could look like in your company.
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